NEED HELP WITH YOUR TICKETS?
The best way to retrieve your tickets:
- Set up an Account with the email address associated with your payment.
- Go to My Account on the menu tab.
- Select “Orders” from the tab options
- Select your order.
- Tickets will be available for download or you can save to your wallet.
Need an Account
If you’ve created an account and your ticket email didn’t arrive within 5–10 minutes of purchase, please check your spam or promotions folder.
Create an Account using the above form.
Not in your account under ORDERS? No worries — just email us at admin@lakelandconnect.net
FAQs
The best way to retrieve your tickets:
- Set up an Account with the email address associated with your payment.
- Go to My Account on the menu tab.
- Select “Orders” from the tab options
- Select your order.
- Tickets will be available for download or you can save to your wallet.
Need an Account
If you’ve created an account and your ticket email didn’t arrive within 5–10 minutes of purchase, please check your spam or promotions folder.
Create an Account using the above form.
Not in your account under ORDERS? No worries — just email us at admin@lakelandconnect.net
YES, we recommend creating one through the My Account page to:
-
Easily access and re-download your tickets
-
Track your orders
-
Save time at checkout
LOGIN
CREATE ACCOUNT
All ticket sales are final. We do not offer refunds for weather, illness, acts of God, or artist cancellations.
If an event is canceled by the promoter, you will be notified and any available refund or credit options will be provided at that time. See our Cancellation Policy for full details.
Yes! Tickets can be downloaded and added to your Google Wallet, Apple Wallet, or any smart wallet app. Tickets are scanned at the entrance, and we do not check ID, so you’re welcome to pass your ticket along if you can’t attend.
Just be sure to secure your tickets — anyone with access to the barcode can use them.
We use PayPal to process payments securely — but you don’t need a PayPal account to use it.
You can pay using any major credit or debit card (Visa, Mastercard, etc.) right through PayPal’s secure checkout system.
Nope! You can show your ticket on your phone at the event.
We also recommend downloading or screenshotting your ticket in advance in case of poor signal at the venue.
It depends on the event. Many of our events do sell out in advance, so we always recommend buying online to guarantee your spot.
If door tickets are available, it will be noted in the event listing.
We’ve got you covered! Email us at admin@lakelandconnect.net or text us at 780-207-5898 — we’re happy to help.
COMPLETE OUR FORM
Fill out our form and a team member will be in touch within 24 hours Mon-Fri and 48 hr on weekends. If you require immediate assistance, please text 780-207-5898.
Our Address
Our Policies
If you’re unable to find what you’re looking for, please contact us via text 780-207-5898 or email admin@lakelandconnect.net.